Comment Moderation
Manage comments and keep discussions productive
The moderation system helps you maintain healthy discussions by providing tools to review, flag, hide, and manage comments across all ideas.
Moderation States
Comments can be in various states:
| State | Description | Visibility |
|---|---|---|
| VISIBLE | Normal, published comment | Everyone |
| FLAGGED | Reported by users, needs review | Everyone (marked) |
| UNDER_REVIEW | Being investigated by moderator | Everyone (marked) |
| HIDDEN_AUTO | Auto-hidden by report threshold | Moderators only |
| HIDDEN_MANUAL | Manually hidden by moderator | Moderators only |
| RESOLVED | Reviewed and cleared | Everyone |
| DELETED | Soft-deleted | Nobody |
Report Reasons
Users can report comments for:
- SPAM: Promotional or irrelevant content
- ABUSE: Harassment or offensive language
- OFF_TOPIC: Not related to the idea
- OTHER: Other reasons (with description)
When a comment reaches the auto-hide threshold (default: 3 reports), it's automatically hidden pending review.
Moderation Workflow
- User Reports Comment → Status changes to FLAGGED
- Moderator Reviews → Can mark as UNDER_REVIEW
- Decision Made:
- Approve: Set to RESOLVED, visible again
- Hide: Set to HIDDEN_MANUAL
- Delete: Soft-delete the comment
- Notification → Reporter notified of outcome (optional)
Moderation Actions
Hide Comment:
- Removes from public view
- Preserved in database
- Can be unhidden later
Unhide Comment:
- Restores to public view
- Clears hidden status
Delete Comment:
- Soft-delete (data preserved)
- Cannot be seen by anyone
- Can be restored by Super Admin
Edit Comment:
- Moderators can edit content
- Edit is marked as "Edited by moderator"
- Original content preserved in history
Pin Comment:
- Pins to top of comment section
- Only one pinned comment per idea
- Great for official responses
Moderation Queue
Access the moderation queue:
- Go to Admin Dashboard → Moderation
- View comments needing attention:
- Flagged comments
- Comments with reports
- Recently hidden comments
- Filter by:
- State (Flagged, Hidden, etc.)
- Product
- Date range
- Report count
- Sort by:
- Most reported
- Newest
- Oldest flagged
Bulk Moderation
Handle multiple comments at once:
- Select comments using checkboxes
- Click Bulk Actions
- Choose action:
- Hide all selected
- Resolve all selected
- Delete all selected
- Confirm action
Internal Comments
Internal comments are visible only to employees:
- Used for team discussions
- Not shown to customers
- Marked with "Internal" badge
To Create Internal Comment:
- Open idea detail
- Toggle Internal checkbox
- Write comment
- Submit
Moderation Best Practices
- Respond quickly to flagged content
- Be consistent with moderation decisions
- Document reasoning in moderation notes
- Use internal comments for team discussion
- Pin helpful responses from the team
- Review auto-hidden comments daily