User Tiers
Understanding tier benefits and vote weight
UserVote uses a tier system to differentiate users based on their subscription level or customer value. Your tier affects your vote credits, vote weight, and overall influence on product priorities.
Tier Overview
What Are Tiers?
Tiers are user classifications that determine your voting power and benefits within UserVote.
Available Tiers:
| Tier | Description |
|---|---|
| Free | Basic access with standard voting |
| Pro | Enhanced credits and 2x vote weight |
| Enterprise | Maximum credits and 3x vote weight |
Why Tiers Matter:
- Different customers have different needs
- Higher-value customers get more influence
- Reflects customer investment level
- Helps prioritize enterprise feedback
Tier Benefits Comparison
Feature Comparison:
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Monthly Credits | 20 | 50 | 100 |
| Vote Weight | 1x | 2x | 3x |
| Submit Ideas | ✓ | ✓ | ✓ |
| Comment | ✓ | ✓ | ✓ |
| Follow Products | ✓ | ✓ | ✓ |
| Priority Support | - | ✓ | ✓ |
| Custom Notifications | - | ✓ | ✓ |
| API Access | - | - | ✓ |
(Benefits may vary by organization)
Understanding Vote Weight
What is Vote Weight?
Vote weight is a multiplier applied to your vote credits:
Calculation:
Final Vote Power = Credits Allocated × Tier Multiplier
Examples:
Scenario 1: Same Credits, Different Tiers
- Free user votes 10 credits: 10 × 1 = 10 vote power
- Pro user votes 10 credits: 10 × 2 = 20 vote power
- Enterprise votes 10 credits: 10 × 3 = 30 vote power
Scenario 2: Different Credits, Same Outcome
To match Enterprise's 30 vote power:
- Enterprise: 10 credits needed
- Pro: 15 credits needed
- Free: 30 credits needed
Weight Snapshots:
Vote weight is captured when you vote. If your tier changes later, existing votes keep their original weight.
How Tiers Are Assigned
Automatic Assignment
Tiers are typically assigned based on:
- Your subscription plan
- Customer account level
- Organization settings
Who Controls Tiers?
- Administrators set tier assignments
- Based on billing or CRM data
- May sync with external systems
Checking Your Tier:
- Go to your Profile
- Find "Account" or "Subscription"
- Your tier is displayed there
Changing Tiers:
- Contact your administrator
- Upgrade your subscription
- Tier changes apply to new votes
Tier Strategy for Users
Maximizing Your Influence:
Free Tier Users:
- Focus credits on top priorities
- Be selective with votes
- Quality over quantity
- Use comments to add context
Pro Tier Users:
- More credits = more flexibility
- Support multiple ideas
- 2x weight increases impact
- Still prioritize top ideas
Enterprise Users:
- Maximum influence available
- Strategic voting matters most
- Each vote carries significant weight
- Consider team coordination
Tier-Based Prioritization
How Product Teams Use Tiers:
Weighted Voting Reports:
- Ideas sorted by weighted votes
- Enterprise feedback surfaces
- Balances volume vs. value
Customer Segmentation:
- Filter feedback by tier
- Analyze enterprise needs
- Compare tier priorities
Roadmap Planning:
- High-weight ideas prioritized
- Enterprise requests considered
- Balanced with overall demand
Transparency:
- You can see total votes
- Individual weights are private
- Fair and balanced system
Common Questions
Q: Can I upgrade my tier?
Yes, upgrading your subscription typically upgrades your tier. Contact your administrator.
Q: Do tier changes affect past votes?
No, past votes keep their original weight. New votes use the new tier weight.
Q: Why does Enterprise have more weight?
Enterprise customers often represent larger user bases and have greater product investment.
Q: Is the tier system fair?
Yes, it balances customer value with community input. All voices are heard, but weight reflects investment.
Q: Can I see others' tiers?
Tiers are typically private. You see total vote counts, not individual tier information.